I’m looking for continuing ed that improves patient support — think better biomarker literacy for field calls and clearer handoffs to nurse navigators — rather than just more slide decks. We piloted a 45-minute virtual mini tumor board last Tuesday with a pathologist and a navigator, and it noticeably improved how we discuss testing turnaround times and financial assistance without straying into clinical decisions. Any accredited programs you’ve found that blend clinical context with navigation resources, and as always, if serious symptoms come up, please direct patients to a licensed professional.
We saw better biomarker conversations after adding a 10‑minute navigator handoff drill to CE. Using a de‑identified path report, reps practice one script: confirm the panel ordered, state expected TAT, and tee up a warm intro with a one-line CRM checklist (financial aid, results routing, re-biopsy risk). “that blend clinical context with navigation resources” — we found that pairing each drill with a 60‑second clip from our pathologist keeps it real; and if serious symptoms come up, we point patients to a licensed professional.
Quick win from our CE: we run a 20‑minute order‑to‑result map where reps trace a de‑identified case end to end with the pathologist and navigator, including the exact lab, TAT, and who triggers financial help. The kicker was a one‑page handoff using the motto ‘one test, one next step, one contact’; keep it site‑specific or it becomes another generic slide. Caveat: we cap the map to the top two panels per site — otherwise it’s like trying to navigate five GPS apps at once.
After our 45‑minute virtual huddle, we add a 5‑minute “lab reality check” where reps pull up the local lab portal, verify the exact panel name, current “turnaround time,” and the assistance hotline, then do a 30‑second navigator handoff using that lab’s terms… Sounds basic, but , it cut our mixed‑up panel names in half and made “financial assistance” asks cleaner; only caveat is someone has to update the one‑pager monthly. For alignment, we borrowed the intake points from ACCC’s navigation resources: https://www.accc-cancer.org/home/learn/cancer-care-topics/navigation.
After your 45‑minute Tuesday board, add a 7‑minute mock prior‑auth call; boosted financial aid clarity — keep it regional, @emilyf_91.